Refund policy

Our 30-day satisfaction guarantee

We want you to love your ritual. If you're not happy with the first order of a product, contact us within 30 days of delivery and we'll refund that product in full. You don't need to send it back, even if it's opened. This guarantee applies once per product per customer.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer, at no cost to you.

Returning unopened products

You can return unopened, sealed products within 30 days of delivery for a refund of the product price. Contact us first and we'll send you the return address. Return shipping is paid by you, unless the item was damaged, defective or wrong.

For health and hygiene reasons we can't accept returns of supplements or skincare that have been opened, other than under the satisfaction guarantee above.

Subscriptions

You can cancel your subscription at any time before your next billing date, and you won't be charged again. The satisfaction guarantee covers the first delivery of each product. If a renewal was charged after you meant to cancel, contact us within 14 days: unopened renewal orders can be returned for a full refund.

Customers in the EU and UK

You have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Let us know through our contact page, with your name, order number and the products you want to return. Sealed products that you have unsealed after delivery can't be returned under this right for health and hygiene reasons. This right comes on top of our satisfaction guarantee.

Refunds

Approved refunds go back to your original payment method within 5 business days. Depending on your bank it can take a few more days before you see it. Shipping costs are refunded when the order was damaged, defective or wrong.